Shipping Cost Contribution

We have provided a modest contribution for shipping costs and based on spending thresholds. The contribution for shipping costs is calculated in the final phase of the check-out of an order.

In Italy, shipping is free for orders equal to or greater than €34.90 or for subscribers of subscription products; in other cases the shipping fee is €4.90 .

Outside Italy the shipping fee is €25.90 . Customs costs are not included and are the buyer's responsibility.

Delivery Times

In Italy, deliveries will take place within 2-3 working days from the date of completion of the order in the peninsula and 3-4 working days in the islands. Environmental factors or specific delivery locations may require longer times.

Outside Italy delivery times are 5-7 working days.

When the package is taken over by the courier you will receive an email containing the order tracking code.

Shipping Countries

We accept orders in Italy and other European Union countries excluding Cyprus, Malta and Ireland. Detailed list of countries: Italy, Austria, Belgium, Bulgaria, Czechia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Hungary. Republic of San Marino.

Order completion and payment

Once the product selection phase is complete, you can select the cart to complete the order and make the payment.

Check the contents of your cart and change its composition if necessary.

Enter all the order header and shipping data. Also enter a phone number to make it possible to contact you by phone if there are any difficulties with the delivery.

It is very important that this information is correct. If the information is incorrect, the package cannot be delivered to your home by the courier and must be collected from the courier's local depot.

If you are registered you can modify and/or update this information in your personal area of ​​the website www.R5living.com.

Your data is absolutely safe. The Shopify e-commerce platform and the R5Living.com site use the SSL ('Secure Socket Layer') encrypted protocol to ensure the safety of your data.

Once payment is made, the order will be completed. You will be sent an Order Confirmation email containing the order number, your data, the details of the products ordered, the shipping address and the confirmation of successful payment.

If you need to receive an invoice for your purchase, send a request to customercare@R5living.com , entering your Tax Code if you are a private customer. If you are a company, complete your order on the platform and request the electronic invoice by sending us the name and data of your company, including the VAT number and the unique electronic invoicing code.

Accepted payment methods

You can pay with your credit card (VISA, MasterCard, Maestro, AMEX), with Apple-Pay, Google-Pay, Shop-Pay or with PayPal and cash on delivery.

Payment data is handled by the Shopify Payments platform which is PCI compliant, PSD2 compliant, and supports Strong Customer Authentication.

Delivery Methods

Deliveries are made from Monday to Saturday. It is not possible to choose the time and/or day of delivery, so it is important that you indicate an address where someone is always present on weekdays.

The shipping service does not include telephone notice of delivery and delivery to the floor.

If the courier does not find anyone at the indicated address, he will make a second delivery attempt.

In the event that the second delivery is also unsuccessful, the package will be stored for a few days in a local courier warehouse.

You will be contacted by our customer care to find a solution for the delivery of the order.

If, after these repeated attempts, the delivery is not successful and the package is returned to our warehouse, we will proceed to refund you the price paid for the products, withholding from the amount a flat fee of €10 for the management of the storage and the return of the order.

How to behave upon delivery

When the courier delivers you will need to check:

• that the package is intact, not tampered with, not damaged or wet;
• that the number of packages (number of parcels) indicated on the Transport Document (DDT) corresponds to the number of packages actually delivered.

Any complaints must be immediately raised with the courier: in the absence of these, the product is considered to have been delivered correctly. The Transport Document (DDT) attached to the package must be kept by the customer.

If upon receipt of the goods there is evidence of damage or tampering with the packaging, it is necessary to ACCEPT DELIVERY WITH RESERVATIONS.

If you find any damage to the goods, please contact R5 Customer Care by writing to customercare@R5living.com and taking care to indicate the order number, a description of the problems encountered and attaching some photos showing the problems detected. We will work to find a solution to the problem.

Couriers used

For shipping we use Amazon Shipping, GLS.