FAQ

R5 is a young company from Bergamo, which believes in small daily gestures. They are the ones that, day after day, lead to big changes.

R5 was born when we realised that a lot could be done about the detergent sector. If we think that 90%-95% of what we buy of a normal detergent is water and that it comes in disposable plastic bottles.
We focused on two things, to reduce waste: a drastic cut in disposable plastic, which is anachronistic as well as harmful, and the elimination of water transport, which only involves effort and an unjustified cost for us and our planet. Our goal? To improve every day, offering you the best products in terms of performance, with the lowest possible impact.
We really believe in your support and help, so please contact us anytime if you have any questions or suggestions on how to improve: info@r5living.com.

We are in the R Economy. The circular economy aims to keep products, components and materials at their maximum usefulness and value, at all times. The way to do this is to focus on the principles of the model, commonly known as the "5 R's" of the circular economy: Rethink / Reduce / Reuse / Recover / Recycle. Our logo always presented with its pentateuch, as its "concentrated manifesto", is a kind of inspirational call to action and an operational manual encapsulated in the logo itself.

We are committed to continuously improving our positive impact and minimizing and mitigating our negative impacts. For this reason, we decided from the outset to measure our work and embarked on a process of assessing and reporting our impact.
We believe that achieving the goals of the 2030 Agenda should move every company. We with R5 are focusing on SDG 12: Ensure sustainable production and consumption patterns and SDG 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development, in particular for 14. 1: By 2025, prevent and significantly reduce marine pollution of all types, particularly from land-based activities, including marine debris and nutrient pollution (goal which is measured through the Coastal Eutrophication Index and density of floating plastic debris).
We are working to be able to address SDG 6 as well. We are focused on coming up with new, increasingly green formulations, which we expect to update you on shortly, so that we can try to work towards 6.3 (By 2030, improve water quality by reducing pollution, eliminating discharge and minimizing the release of chemicals and hazardous materials, halving the proportion of untreated wastewater, and substantially increasing recycling and safe reuse globally) and 6.4 (By 2030, substantially increase water use efficiency in all sectors and ensure sustainable freshwater withdrawals and supplies to address water scarcity and substantially reduce the number of people suffering from water scarcity).
To learn more write to us at info@R5living.com.

Bergamo is the city of some of us. This dream started here. From Bergamo we want to take that extraordinary strength of never giving up, of knowing how to get up again, that austere, but at the same time concrete pride in contributing to something unique for us and our territory. We dedicate this undertaking to Bergamo.

No. Our products are not tested on animals at any stage of the supply chain. For more information please write to info@R5living.com

Absolutely, our ingredients are not of animal origin. For more information you can write to us at info@R5living.com

The full list of ingredients (INCI) for each product is available on the product page of our website www.R5living.com. Look under the product description and you will find the "Composition and Warnings" tab.
On the back of each Refill package you will find the ingredients and warnings according to the law. Always keep the packaging.

Yes, on the packages of our Refills there are some danger pictograms according to the law indications. These pictograms are also due to the fact that our products are extremely concentrated and water-free, unlike common detergents. The ready-to-use product, diluted according to the instructions, would not need the indication of any pictogram.

A 15 ml refill produces 750 ml of detergent. So it lasts as long as a normal 750 ml bottle of cleaner and depends on how often you use the product. With the R5 refill, 1000 ml of cleaner is produced.

It is recommended that the product be used within nine months of dilution (PAP, Nine-Month Period-After-Preparation) for maximum effectiveness.

The refills can be stored for more than a year if kept in a cool, dry place away from heat and direct light.

It may happen to find Refills slightly longer or shorter. It's normal, don't worry, the machine works "by weight" of the product and the length may fluctuate, but the Refills always contain 15ml of product.

On average in Italy every family uses 30 cleaning spray bottles per year. With R5 you avoid buying and throwing away all these bottles and you always reuse the same ones, avoiding to generate plastic that certainly as soon as the product is finished ends up, in the best case, in the recycling bin. But only 9% of the plastic in our recycling bins is actually recycled. R5 was created with the idea of decreasing the consumption of single-use plastic: by extending the useful life of the bottle, fewer bottles will be produced and plastic waste will be avoided at source (see FAQ section on Plastics).

Yes, once the refill is diluted according to the instructions, the products are safe to use in homes with children and pets. Always store R5 products out of reach of children and pets.

We strongly recommend using our refill bottle, cleaned and rinsed before refilling. Our products have been formulated and tested for this bottle.
You can always use another spray bottle, this one must always be well cleaned and remember to label the bottle indicating the product you have introduced. We do not recommend using aluminium bottles for household cleaning products.

Our products have been tested in independent laboratories against leading brands for cleaning effectiveness and have also been tested by a substantial number of people who are helping us to fine tune all our products. We are very proud to say that R5 products have performed very well, giving excellent results in terms of effectiveness and performance.

No. Our Refills have been created in the optimal dosage to be diluted in 750ml of water for R5 Degreaser, R5 Glass and Multipurpose and R5 Bathroom, in 1000ml of water for R5 Floors, to give a superior cleaning by removing the dirt that we usually face in the cleaning of our homes. A higher concentration of active components in the detergent would not result in greater cleanliness but on the contrary would lead to a waste of resources that would be dispersed into the environment.

In line with our philosophy, we have defined the dosage of R5 products according to their correct use and attention to not wasting resources.

There is only one exception and that is for the degreaser. In case of use on particularly "greasy" "exceptional" dirt - e.g. motorbike/bicycle chains, deep cleaning of barbecue grills, etc. - it is possible to use an "R5" degreaser. - it is possible to prepare an "R5 Super Degreaser" using two refills of R5 Degreaser in a 750 ml bottle.

First, add a refill of the product you've chosen to its corresponding bottle. Then add lukewarm water and fill to almost the brim. You can do this by pouring water directly from the tap into the bottle. Fill gently to avoid foaming. Turn the spray back on. Wait a few seconds, then shake the bottle to mix the product.

You can also fill the bottle first and then add the refill. Just make sure you don't fill the bottle to the brim to leave room for the refill.

It is not necessary to use filtered water. Tap water is just fine. However, if you have a filter you can use filtered water.

It is not necessary to use hot water. We recommend using lukewarm water for faster dissolving of the refills. Cold water is also fine. After introducing the refill and the water wait a few minutes, shake and start using.

It is best to use all the illiquid inside the bottle before mixing another refill of detergent. We recommend cleaning and rinsing the bottle before refilling.

If used correctly and with care, our refill bottle can last forever. If you have any problems please don't hesitate to write to us at customercare@R5living.com. We are always open to feedback and want to make our products and your experience the best it can be.

R5 Degreaser: a sparkling accord of lavender and balsamic notes that leaves a fresh sensation of efficiency and cleanliness

R5 Bathroom: the liveliness of citrus fruits and the sweetness of white musk meet, leaving a very pleasant scent in the environment.

R5 Glass and Multipurpose: a fresh accord like a morning breeze, made delicate by floral notes and white musk

R5 Floors: a mix of aromatic and balsamic fruits and flowers to leave a pleasant scent on surfaces all day long

R5 Surface and Wood Floors: a citrus accord sweetened by a bouquet of flowers and vanilla for a pleasantly scented environment.

We are working on new fragrances and having your feedback is important to us. Write us at customercare@R5living.com.

If you have any problems with your order, please email customercare@R5living.com and our customer team will be able to help.

You may be asked to take photographs if the delivery is damaged.

In the event that the refills are wet or broken, don't worry, send us a photograph to customercare@R5living.com along with your order details and we will send you new refills immediately. The PVA film they are coated in is an amazing material, but it is delicate when exposed to heat, direct light or excessive pressure, so it is possible that some refills may change during transit.

Our detergents are currently produced entirely in Italy. And this also applies to the PET bottle, the accessories and the packaging including stickers and labels.

Our products are suitable for most surfaces and you can find information on how to use them correctly in the product sheets of each R5 product. We always recommend to test a small area of the surface you want to clean first. If you have any questions, please write to info@r5living.com.

Write to us anytime at info@R5living.com and we'll be happy to help.

We always have new products in the pipeline, sign up for our newsletter and follow us on social media to find out what's new.

And if you want to be among the first to test new products, we'd be proud to have you in our R5Tester Community. Write to us at info@R5living.comespecifying R5 Tester Community in the subject line of your email.

The refills are coated with a water-soluble film (PVOH or PVA) that is 100% biodegradable and dissolves completely without generating any micro or nano plastics. The water-soluble film is produced from polyvinyl alcohol, also called PVA or PVOH or PVAL which is biodegradable and non-toxic and is a water-soluble synthetic polymer. It is widely used for single-dose packaging/capsules especially for laundry detergents and washing machines, but it has endless properties and we are convinced that pushing ourselves to find new uses can be a step forward in low impact packaging. This is why we have chosen to work with this technology, even though it requires a lot of work in terms of product preparation and formulation, when used in different areas. Water-soluble films dissolve completely once in contact with water without leaving harmful residues, are 100% biodegradable and totally safe for the environment, thus reducing the footprint of the product itself. A wide variety of natural microorganisms have been shown to degrade PVA without leaving harmful residues. More and more countries are adopting Extended ProducerResponsibility (EPR) policies, an environmental protection strategy to achieve an environmental goal by making the product manufacturer responsible for the entire life cycle of the product, especially for take-back, recycling and final disposal. Using a PVA-based packaging innovation is one way to address EPR programs. Now it's up to us to push further and further into creating products without traditional packaging.

We always choose to be consistent with our consumption model.

Each order is packed in FSC® MIX Certified cardboard, which is at least 70% recycled and 100% recyclable. The virgin cardboard component is always sourced from FSC controlled forests.

For more information you can write to us at info@R5living.com.

Our containment packaging may look 'poor', but we want to be consistent with our philosophy and use only FSC® minimum 70% recycled and 100% recyclable cardboard. Adhesive labels are produced according to a green protocol: chemical-free pre-press process, water-based varnishes, 100% reduction of water consumption in printing, 100% use of renewable sources, FSC certified recycled paper and use of new paper not derived from wood, waste reduction and Co2 offsetting.

The Pemanent Bottle is made of PET because PET is the best material for containing household detergents. It retains the characteristics of the product, is lightweight and durable. This bottle has an infinite lifespan and is 100% recyclable into plastic when it comes to the end of its life. If due to unforeseen circumstances something should happen to your Permanet Bottle we will be happy to help you, please write to customercare@R5living.com.

The spray is made of plastic (polypropylene or PP, HDPE, PE and POM). We have not yet found a spray made of recycled material but our trigger is totally recyclable (in plastic). It has a dispensing capacity of 1.2ml and an adjustable dispensing area.
The trigger comes with a one year warranty. If you have any problems please contact customercare@r5living.com.

The pre-press process is chemical-free, the coatings are water-based, there is a 100% reduction in water consumption in the printing process, 100% of the sources used are renewable, the paper is FSC Recycled certified and the new paper is not derived from wood, there is an optimisation of the process with a significant reduction in waste, and finally, CO2 offsets are made.

R5 Detergent in Sheets has a concentrated and hypoallergenic formula. The product contains neither parabens nor phosphates.

No. Our products and raw materials are not tested on animals at any stage of the supply chain.

For more information you can write us at info@R5living.com

Absolutely. Its raw materials are not of animal origin nor have
been tested on animals. In addition, the product has not been tested on animals.

For more information you can write us at info@R5living.com

Yes, there are hazard pictograms on the packaging of all our products according to legal requirements. Remember to always keep cleaning and cleansing products out of the reach of children.

Yes, R5 products are safe to use in homes with children and pets.

Always store R5 products out of the reach of children and pets.

No. R5 Detergent in Soluble Sheets is a concentrated detergent for both hand and machine washing.

Concentrated detergent uses starch and polyvinyl alcohol (PVA) as a backing, the same material we use for our Home Line Refills. This allows the concentrated detergent to be shaped like a leaflet. The advantage of the leaflets is in the easy and convenient dosage of the product as well as the reduction of the space occupied. Both the detergent and its carrier are 100% soluble, i.e. they dissolve completely in contact with the washing water and do not release residues or microplastics.

R5 Detergent in Soluble Sheets is suitable for both hand and machine wash.

Use a dose of half a sheet for normal laundry and 1 full sheet (2 halves) if your laundry needs more intensive intervention.

Divide one of the 16 sheets contained in the packet in half along the dotted line. Place it on the bottom of the washing machine drum or put the leaflet in a basin with 5 litres of water. The leaflet detergent dissolves in contact with water.

If the laundry you are doing is particularly difficult, we recommend using 2 half sheets of detergent (i.e. 1 whole sheet). In this way you can increase the effectiveness of the detergent against the most stubborn dirt. On the other hand, in a situation of normal dirt, we suggest you use half a sheet of detergent to avoid wasting active components that end up in the environment and are metabolized by it.

Our products have been tested in independent labs against leading brands for effectiveness and have also been tested by a substantial number of people who are helping us fine-tune all of our products.

We're very proud to say that R5 products have performed very well, giving excellent results in terms of effectiveness and performance. And they leave your laundry smelling great in the sun.

R5 Detergent in Sheets is suitable for washing colored and white garments, even at low temperatures.
It is not suitable for washing woolen garments.

For any doubt write us to info@r5living.com.

R5 Detergent in Soluble Sheets has a nice clean scent. The scent that the sun leaves on our laundry on a clear, breezy day.

The packaging of R5 Detergent in Sheets is 100% Plastic Free.
The product box is made of FSC® MIX cardboard, 100% recyclable. The FSC Mixed label indicates that the product's paper comes from FSC-certified material, recycled material and/or controlled wood (no less than 70% certified and/or recycled materials). The FSC label®, issued by the international non-profit Forest Stewardship Council-NGO, provides assurance that the paper is made from responsible sources.
The inner envelope, inserted to protect the sheets and keep them at the right level of humidity, on the other hand, is a compostable cellulose film.

On average in Italy each family uses 15-20 packages of laundry detergent each year, typically consisting of disposable plastic bottles or plastic pod/cap containers or plastic bags. With R5 you avoid buying and throwing away all these containers because our packaging is 100% Plastic Free and fully recyclable. In addition, our detergent is water free, concentrated and occupies minimal space, optimizing the consumption of CO2 for transport and storage space. R5 was born with the idea of decreasing the consumption of disposable plastic and reduce CO2 emissions: R5 Detergent in Soluble Sheets is our first answer for a more sustainable laundry.

It is an acid compound present in citrus fruits, in particular in lemon juice. It is considered as a "weak acid" because it has a low concentration, therefore it is not harmful. Its main action is just related to its acid PH, that is citric acid is an acidity corrector. As far as cleaning is concerned, it has an action and properties similar to vinegar but it is more efficient, much less polluting and does not leave a bad smell. It is usually found in the form of powder or crystals. Its purest form is Anhydrous, with less water content.

It is famous as an anti-scale, it dissolves encrustations, even those of the drains. It is excellent for cleaning glass, as a detergent for dishwashers, instead of fabric softener (precisely because it eliminates limescale, which makes textile fibers hard and dry).

As it is an acidic substance, it should not be used on marble, wood, natural stone and terracotta surfaces; it should not be applied directly on clothes, but in the washing machine tub.

Sodium Percarbonate is an ecological compound of natural origin.
This product acts by eliminating stains by virtue of the chemical reactions it triggers in contact with water. At 30 degrees Celsius, Sodium Percarbonate decomposes, developing calcium carbonate and hydrogen peroxide, and this gives it highly stain-removing properties, as well as having no contraindications for either humans or the environment.
It contains neither chlorine nor phosphate: sodium percarbonate does not contain enzymes, surfactants or optical brighteners, phosphorous or allergens and decomposes into substances already present in nature, without polluting.

It is known to be an eco-friendly bleaching agent without environmental biodegradability problems.
Sodium Percarbonate is mainly used to sanitize laundry by hand and in the washing machine and to remove stains, but also for washing dishes and cleaning the house.
Sodium Percarbonate also does not contain surfactants, bleachers, enzymes, and therefore is very gentle on the skin because it does not contain allergens and phosphorus.

Both these products are packaged in PVA (polyvinyl alcohol) caps, the same used for our Refills. This makes the use of the products easier and immediate, while preserving the intrinsic characteristics of the products and without releasing microplastics.

It is the material from which the soluble film used in many R5 products is made.
PVA is a water-soluble synthetic polymer that is environmentally safe, 100% biodegradable, non-toxic and does not release microplastics.

Yes, there are hazard pictograms on the packaging of all our products according to legal requirements. Remember to always keep cleaning and cleansing products out of the reach of children.

These R5 products are odorless.

R5 boxes are 100% recyclable.
Our boxes are made from FSC® MIX cardboard.
Labels are produced according to a green protocol with a chemical-free pre-press process; they use water-based varnishes and FSC paper®.

They are because they are 100% Plastic Free and Zero Water.

The boxes are 100% recyclable.

They optimize transportation by reducing CO2 production.

They take up little space and are easier and more practical to use.

They are all soluble products that do not release microplastics.

Citric Acid and Sodium Percarbonate are substances with low environmental impact and 100% eco-friendly, much less impactful than traditional products, which are very polluting.

Yes, R5 products are safe to use in homes with children and pets. Always store R5 products out of the reach of children and pets.

All the information related to R5 products are contained on our website www.R5living.com.

For any further information write us to info@R5living.com and we will be happy to help you.

No, absolutely not. No more having to use sheets of
dryer sheets loaded with chemicals and liquid fabric softener! Your Dryer
Balls will naturally soften your fabrics by rolling them
gently into the dryer, giving you naturally softer and
fluffier laundry without the use of harmful chemicals. They also help
reduce drying time by 20% to 40%, saving you time,
money and energy!

The Dryer Balls shorten drying time, soften and fluff your fabrics, and help you reduce static and wrinkles in an all-natural and
eco-friendly way. They also help remove pet hair from your clothes, and help your sheets and towels stay untwisted. Folding laundry will be easier and faster.

The PVC and tennis balls are made of plastic.
They contain synthetics that are stable at low temperatures but, when heated, can release harmful chemicals - that typical plastic smell... - that will not only settle on your clothes and sheets, but will also impregnate your dryer and its ducts. This will reduce the life of your dryer and create layers of harmful particles that will dissolve and settle on your next load of
laundry. By using plastic balls in your dryer you are exposing yourself and your family to an unnecessary source of potentially harmful chemicals.
Wool balls are also quieter, and are gentler on fabrics than plastic balls.

The Dryer Balls are handmade in Nepal by underprivileged communities living in the Himalayan valley of Kathmandu. Their labor is remunerated with fair wages.
We believe that the best product should not only be made with the best materials, but also made with love, under the best ethical and environmental conditions by passionate people like our artisans, which is why we chose
to have Dryer Balls produced by one of our best suppliers.

Dryer balls reduce moisture in the dryer by absorbing up to 30% of their weight in water. In addition, the
their movement in the dryer helps separate clothes and sheets allowing air and heat to circulate and dry them faster.
As your laundry dries, the dryer balls will
soften and evenly redistribute moisture in the dryer
eliminating creases, reducing static cling and providing a soft feel to your fabrics.

The result is faster drying time, softer, more manageable laundry, all with less energy used and more
money in your pocket!

You can use 3 for small loads and 6 for full loads, but we suggest always using more balls because
will shorten the drying time even more.

In general, the more the better.

Yes, they are! And so is the bag they come in! :)

Super easy!

Just pop them in the dryer with
laundry, and always use a moisture sensitive setting on your dryer.
You can also stop the dryer 5-10 minutes before the end of its normal cycle. Don't overdry. Remember that over-drying produces static cling.

Store them in a well-ventilated place. Never store them
in plastic. Ideally, store them in an organic cotton bag. Many people
prefer to leave the balls in the dryer, always ready to use.

They will last for years! Your Dryer Balls are reusable for
more than 1000 loads. Most people use them for 2 to 5
years, depending on how much laundry they do.

You will need to replace your Eco Dryer Balls when the felt starts to loosen. You will see your dryer balls get
bigger and softer and at some point they will eventually unravel. Keep in mind that this will happen over a very very long time! Probably 2 to 4
years, but it depends on how many you do per day.

If you think it's time to change out your Eco Dryer
Balls, consider reusing the old ones before composting them. With a few drops of essential oil, they make a great fabric deodorizer when placed in drawers and closets. If you have pets, try offering them your old dryer balls, they make great pet toys!

Yes, you can! Just remember to use the Eco Dryer Balls only during the drying cycle. Add the dryer balls when the drying cycle starts, only after the wash cycle is over and all the water is gone.

Yes, they definitely help remove pet hair
pets! Dryer Balls work their magic by gently separating your laundry in the dryer, allowing more air circulation and increasing the efficiency of your dryer. The result is soft, fluffy laundry with fewer creases and tangles, less static cling and no pet hair.
They're magic! But you'll still need to remove pet hair from your dryer filter.... ;)

Yes, they are completely fragrance and chemical free, which makes the dryer balls ideal for hypersensitive skin.
Even if you don't add any fragrance, the dryer balls will still leave your clothes smelling great.

Yes, definitely! You can add fragrances and essential oils to your dryer balls. For fresh smelling laundry, simply add a few drops (3-5) of your favorite essential oil to each ball before each drying cycle. Let them absorb the scent for a few minutes, then place them in the dryer with your laundry.

For maximum scent add the essential oil towards the end of the drying cycle, 10 minutes before the end, on a low heat setting.

Yes! Absolutely! Dryer Balls are totally safe for babies and are ideal for sensitive skin. In fact, they are the most appropriate choice for cloth diapers and baby laundry. They are made of 100% organic wool
and contain no chemicals or additives. This protects your baby's sensitive skin, and at the same time prevents deterioration of the waterproof layers of baby diapers that are otherwise damaged by chemicals found in dryer sheets and liquid softeners. So your cloth diapers will perform better and longer. Dryer Balls are also fragrance-free and hypoallergenic, so you can choose if and what fragrance to add to your baby laundry.

No, absolutely not! Dryer balls do NOT make
lint! They are made to be used on dark, light and colored loads. We have used them on all kinds of garments for years and have never had a problem. To be more careful, when first using them we suggest using them on a light load in the rare event that there are loose fibers on their surface. From then on no risk of lint!

No! Dryer Balls are hand felted with hot water and vegetable soap using only pre-washed, pre-carded clean organic wool. The Balls do not need to be pre-washed and are completely safe to use.

If you still prefer to wash your Balls to dry or if you will need to wash them in the future, we suggest hand washing them with a mild soap in warm water. Do not wash them in the washing machine - unless you really need to - because hot water for an extended time tends to
dissolve the wool fibers and damage the wool felt, thus reducing the life of your dryer balls.

Yes, our manufacturer is Leaping Bunny certified.

No, absolutely not, they don't. Mulesing is a cruel practice, and is very often performed without anesthesia or pain medication.

The dryer balls are the perfect size to soften your laundry: about 7.5 cm in diameter, the size of a baseball.
They are handmade so their size may vary slightly from ball to ball.

Absolutely. Our dryer balls are made of
100% wool and are all-natural, so your pet can definitely play with them. But of course expect them to get dirty and disappear into the yard!

Note: As with any pet toy, we recommend that you supervise your dog/pet at all times while playing with the balls, especially if they are puppies or big chewers, as they may break the balls. Our balls are made of pure wool to the core - and are compostable - but we definitely do not recommend eating them!

They can be used as toys for kids and pets
, as air fresheners, pillows and ornaments, Christmas decorations and more.

R5 Senses is the R5 brand for products dedicated to personal care. The word Senses expresses the concepts that guide us in the formulation of these products, which are inspired precisely by the 5 Senses:

- contemplate nature

- soft footprint

- a taste for life

- smell happiness

- listen to yourself

These are concentrated cosmetic products, composed of solid surfactants with cleansing properties to which are usually added butters and nourishing vegetable oils, essential oils.
They are totally free of water and preservatives (necessary in products with water to avoid the formation of mold and bacteria), are activated with water in the hands or directly on the hair.

With a solid shampoo R5 you avoid two 300ml plastic bottles and you can make up to 60 washes.

About 50% of the pollution caused by plastics comes from packaging.
The principle behind Beauty Solids products is simple: no water is added to the compounds. Which means they can do without packaging (and their disposable plastic), makes them lighter and easier to transport, contains natural elements and does not require chemical preservatives. Finally, the packaging is totally recyclable, so they are also ZeroWaste products.

It looks like a soap but it is not: it is a real shampoo formulated with all the specific active ingredients for cleansing and hair care.

Solid shampoo has the same washing power as a cleanser in which water is present.

Solid shampoo packs are ideal to take on the go, they last a long time and weigh very little.

They are an extremely eco-friendly product, thanks to the absence of plastic bottles and the presence of natural and biodegradable ingredients.

R5 Shampoo and Shampoo 2 in 1 Solids weigh 70 grams and allow for approximately 60 washes with each product. Each is equivalent to 2 traditional 300 ml bottles of shampoo.

Solid shampoo can be used in different ways: the simplest, especially if you are not used to it, is to massage it first between your hands, so as to create a foam, pass it gently on the scalp and hair as if it were a classic shampoo and then rinse.
Otherwise you can rub it directly on the hair or use a basin with lukewarm water in which to dip the soap and hair, so that they get wet and soapy at the same time.

As for the storage of solid shampoo, to prevent it from spoiling, after using it let it dry on a ventilated shelf, then store it inside a container to avoid exposing it to light or heat sources, so as to preserve the power of its ingredients.
The ideal tool both to store it and to keep it with all the features mentioned above is R5 Solid Holder made of 100% recycled plastic at km 0 (from the area of BG) and 100% recyclable, obviously reusable countless times.

R5 Senses Shower Foam Solid weighs in at 70 grams. It is equivalent to about 2 x 300 ml bottles of traditional detergent.

The duration depends very much on the intensity of use.

It is a shampoo designed for normal hair. R5 Senses - Moisturizing Solid Shampoo is a protective and regenerating shampoo.
Thanks to the presence of Apricot Oil, it restores moisture and shine to damaged hair in need of a repairing product.
Jojoba oil has a balancing action for oily hair and restores vitality to dry, brittle hair.
Wheat proteins protect against aggression and dryness.
Vegetable glycerine brings nourishment to hair, especially if it is dry and brittle.

First of all, Shampoo 2 in 1 Solids has the dual function of both Shampoo and Conditioner on the hair. It is a Nourishing Shampoo for dry or damaged hair.
Below are the main components of the formulation and their cosmetic contribution.
Cherry oil is a protective and emollient oil: it is excellent in case of dry hair or hair damaged by dyes or aggressive treatments, or to protect the hair from the dehydrating action of the sun.
Sunflower oil is very useful for its highly nutritious properties.
The Wheat Proteins constitute a unique moisturizing complex, able to penetrate deep into the hair structures, retaining water and offering filming properties. They therefore give body and volume to the hair.
Vegetable Glycerin nourishes the hair, especially if it is dry and brittle.

This is a Nourishing Shower Gel with Emollient and Moisturizing properties.
Thanks to Corn Starch, it has soothing and refreshing properties and allows for gentle cleansing while respecting the skin's natural defenses.
Apricot butter has antioxidant, emollient and nourishing properties that help maintain skin elasticity.
Coconut oil is a powerful natural moisturizer and provides deep nourishment.
Finally, Paprika extract has a stimulating effect on the micro-circulation and is a valuable aid to energize and tone the skin.

Yes. Almost all of the components in the products are of natural origin. Shampoo 2 in 1 and Shower Gel contain 97% ingredients of natural origin while Shampoo contains 98%. In addition, the "non-natural" part is substantially made up of fragrances and dyes, the choice of which has been addressed to ensure the non-allergenicity of our products.
In addition, all R5 Senses Solid Products are totally free of silicones, microplastics and preservatives.
So R5 Senses Solid Products are truly natural.

No. Our products are not tested on animals at any stage of the supply chain. For more information you can write us at info@R5living.com

Absolutely, our ingredients are not of animal origin. For more information you can write us to info@R5living.com

They are 100% Made in Italy

The full list of ingredients (INCI) for each product is available on the product page of our website www.R5living.com. Look under the product description and you will find the "Composition and Warnings" tab.

Also on the back of each package you will find the ingredients and warnings as per the law. Always keep the packaging.

Absolutely not. The difference is substantial, R5 Senses Solids products are completely different from a soap.
A soap is always alkaline and has a Ph of 8.5 - 9 while the skin tends to be acidic and has a Ph ranging from 4 to 6.
R5 Senses Solids have a Ph ranging from 5 to 5.5 depending on the type of product, so they are much more dermo-compatible than a soap.
In fact, the ingredients in R5 Senses Solids are the same as in a shampoo or liquid shower gel and have nothing to do with the composition of a soap.
If you try to use a soap as a shampoo, your hair will get tangled and damaged. The alkalinity of soap is as bad as it gets for hair, and an acidic rinse is not enough to buffer the aggression. R5 Senses Shower Gel leaves your skin clean and soft, without having that "skin pulling" feeling typical of a bar of soap.

Fragrance: flowery - green - fruity

Fragrance: floral - woody - gourmand

Fragrance: floral - oriental

R5 Senses Solid Waste Holders are made of 100% recycled plastic from Bergamo's separate waste collection and are 100% recyclable.
Recycling waste means turning waste into a resource, a product that can be reused and re-introduced into the economic system by creating items from secondary raw materials. This activity is essential to help our planet, as it reduces the consumption of raw materials (oil), the use of energy and the emission of CO2.

Packaging: FSC® MIX cardboard, 100% recyclable. The FSC Mixed label indicates that the wood or paper with which the package is made comes from FSC-certified material, recycled material and/or controlled wood (no less than 70% certified and/or recycled material). The FSC Certification® allows all of us to truly protect resources, indicating who is working to protect the environment.
Eco-friendly tissue paper: made from renewable sources and recyclable after use.

Absolutely. All boxes that contain Solid products or enclose Personal Kits are made of FSC® MIX 100% recyclable cardboard. The FSC Mixed label indicates that the wood or paper inside the product comes from FSC certified material, i.e. recycled material and/or controlled wood (no less than 70% is certified material and/or recycled material).
Even the Tissue Paper, if present, is environmentally friendly, made from renewable sources and 100% recyclable after use.

For now, R5 products are only available on our website, but we are opening new distribution channels. Sign up for our newsletter and follow us on social media to keep up to date with news.

Connect to the platform www.R5Living.com and make your purchases.

The www.R5living.com platform is a B2C platform, i.e. designed for Consumer/Private customers. If you are a company and you want to buy and use R5 products, place your orders through the platform www.R5living.com. Then send us an email to customercare@R5living.com with all the necessary information for the issuance of the electronic invoice (company data, VAT number, PEC, unique billing code) and we will send it to you.

You can always request an invoice. Write to us at customercare@R5living.com and we'll be happy to help.

Shopping on R5 is easy.

You can decide to make single purchases or to subscribe.

If you choose single purchases you can decide to buy the Basic, Medium or Large version of the product.

By subscribing to a subscription, you will comfortably and automatically receive at your home the R5 products selected with the frequency that best suits your needs (every 4, 6, 8 weeks). What's more, you will receive a super discounted price, saving you money compared to the cost of individual purchases.

Yes. The bottles travel empty, we don't want to ship unnecessary water so our bottles arrive home empty, but always with a box of Refill.

It doesn't cost anything, on the contrary! With the R5 subscription, you save on The FOUR5 Home Starter Kit (€36 instead of €40) and on all its Refills (€11 instead of €13, 15%)! And with the Welcome Offer we give you the first Refill and shipping is free for the first 6 shipments.

It's easy! In case of purchase of The FOUR5 Home Starter Kit you can activate the "Subscription" option. The subscription guarantees an immediate saving of 10% on the purchase of the kit and 15% on all subsequent Refills compared to the price of single purchases of the same products. You can choose how often you want the refills to be delivered. You can select delivery every 4, 6, 8 weeks. In addition, with the Welcome Offer we will give you the first Refill for free and shipping costs for the first 6 shipments are free. If you buy The FOUR5 Home Starting Kit in your first purchase you will receive:

4 bottles, one for each product: R5 Degreaser, R5 Bathroom, R5 Glass and Multipurpose, R5Floors;

a pack of 4 refills, one for each product: 1 refill R5 Degreaser, 1 refill R5 Glass and Multipurpose, 1 refill R5 Bathroom, 1 refill R5 Floors;

3 sponge cloths in biodegradable cellulose; 1 floor cloth in Bamboo and Cotton.

You can cancel, pause or skip your subscription deliveries at any time. Simply log in to your account on the www.R5living.com platform to make one of the changes listed.

Single Kits and related Refills are not available by subscription at this time, but you can always decide to buy more refills to take advantage of quantity discounts and reduce CO2 emissions for transportation.

Absolutely!!!
At any time you can cancel your subscription or pause it or request to skip a shipment. Simply log into your R5living.com account, choose "Subscriptions" on the left side of the screen, choose the product you wish to update or cancel, and click the Update or Cancel buttons. If you wish to update your subscription, you can choose from the following options:

Suspend subscription
Skip a delivery
Update payment information
Change your shipping address

You will be able to access your account by clicking on "Account" from the menu on your mobile phone or at the top right of the screen if you are using a computer. Once logged in, select "My subscriptions". If you have multiple subscriptions, choose the one you want to manage and select the "Manage subscriptions" menu.

Yes, you can do it online by connecting to your reserved area of the R5living.com platform. In the "Subscriptions" section you can suspend your subscriptions or you can skip the next delivery. If you have any problems, please contact us by email at customercare@R5living.com.

You can pause your R5 subscription whenever you want. Log in to your account and click on "Subscriptions". Select the subscription you wish to change, select the frequency and choose "Pause". You will not be charged subscription refills while your subscription is suspended. You can also choose to skip your next refill order by selecting "Skip a delivery" under "Subscription Settings".

Currently only The FOUR5 Home Starting Kit is available by subscription, but we are adding new products to make the R5 Subscription service more and more convenient and shipping less and less CO2-impactful.

If you need some products before your next subscription refill order, please email us at customercare@R5living.com. We will try to optimize your order. This will not affect the mailing date of your next refill order.

Yes, we offer all our products for single purchase. You can always decide to buy more refills to take advantage of quantity discounts and reduce CO2 emissions for transport.

You can also buy refills only if you want.

Within your Account at www.R5living.com select the "Account Summary" section. To edit this information, click on "Manage Addresses". After entering the new information or editing the existing information, click on "Save Address".

Once your order has been successfully processed, you will receive a confirmation email with your details, order details and shipping address. Please check that these details are correct. If you have any questions please write to customercare@R5living.com

Go to your Account page at www.R5living.com. Here you will find a summary of your orders with the order number and delivery status. By clicking on the order number you will be able to view details of the products that are included in that order. When your order has been shipped, you will receive an email with tracking information, so you can follow the delivery of your order through the BRT carrier portal.

We accept all major credit cards (VISA, Mastercard, Maestro, AMEX), PayPal, Apple-Pay, Google-Pay and Shop-Pay.

Yes, you can easily update your payment method by logging into your personal account at www.R5living.com

We offer free shipping on any order over €25 or for subscribers to The FOUR5 Home Starting Kit for the first 6 items.

Digital products, such as gift cards, are not counted in your order total to qualify for free shipping.

In Italy, shipping is free for orders of 25€ or more or for TheFOUR5 Home Starter Kit subscribers (for the first 6 shipments). For any order below 25€, shipping costs are:

2,90€ for orders between 10€ and below 25€
4,90€ for orders below 10€

Outside Italy the shipping cost is 16,90€.

We ship throughout Italy in 3-5 working days from receipt of order.
Outside Italy delivery times are 5/7 working days.

We ship in Italy and Europe (except Cyprus, Malta and Ireland, but we are working to include these countries too)

We would love to, but we don't have enough product stock in our offices. We are working on making our products available in a selection of stores as well. We will keep you updated through our newsletters as soon as we have enabled this possibility. In principle, this is a great idea to save on product shipping.

If you have any problems with your order, please email customercare@R5living.com and our customer team will be able to help.

You may be asked to take photographs if the delivery is damaged.

Remember to accept delivery "with reservation" if your package is not intact.

If the refills are wet or broken, don't worry, just send us a photograph to customercare@R5living.com along with your order details and we will send you new refills immediately. The PVA film they are coated with is an amazing material, but it is delicate if exposed to heat, direct light or excessive pressure, so it is possible that some refills may change during transport.

When collecting your parcel, if the box is tampered with or damaged, please sign the collection "with reservation".

If you have any problems with your order, please email customercare@R5living.com and our customer team will endeavour to find the best solution.

You may be asked to take photographs if the delivery is damaged.

All orders are shipped within 1-2 business days of receipt. In Italy, orders generally take 3-5 working days from order completion to arrive. In inconvenient locations delivery may take longer. Outside Italy, ordinary delivery times are 5/7 working days.

If your order has not yet arrived and the usual delivery days above have already passed, please email customercare@R5living.com. Be sure to provide us with your order number so we can check your order details in our system and our Customer Care team will try to resolve the situation as soon as possible.

At R5 more than anything else, our customers' satisfaction matters. We would love to make you feel 100% satisfied with your purchase, always. If for any reason you are not satisfied with the products, please email us at customercare@R5living.com with your order date and number and we will do whatever it takes to find the best solution to your needs.

We accept returns within 30 days from the date of delivery. Moreover, returns are completely free of charge.

Once we receive your return request email we will send you all the instructions to make the return. To be eligible for a return, your item must be returned undamaged and in the same condition in which you received it. Once your return has been received and inspected we will send you an email within 3 working days to notify you of the approval (or rejection) of your return. If it is approved, the refund will be processed and the actual crediting will be made with the same means of payment used for the initial purchase, according to the timescales directly dependent on the different payment circuits.

If you change your mind about your purchase, the Right of Withdrawal is guaranteed by Legislative Decree 22/05/1999 n.185, on the protection of consumers in respect of distance contracts. You may return the purchased products, even without giving any reason, within 14 days from receipt of the order.

If you exercise your Right of Withdrawal, by writing to customercare@R5living.com, you may return only undamaged, unused products, still sealed and in their original packaging. Upon receipt of the package, we will check the items sent and non-compliant products will not be refunded.

We will refund the full price paid for conforming products and we will also cover the direct costs of the return.

We at R5 have decided to make a "Money Back Guarantee" available to our customers, valid for up to 30 days from the date of receipt of the products.

We don't think this will happen, but you can return products you are not satisfied with, even after trying them on and without having to specify the reason. We will refund you
the full purchase price (plus any shipping costs) of the products. You will only be charged for the return shipping costs.

Write to customercare@R5living.com for information and to exercise your "Money Back Guarantee".

We're sorry you didn't like the R5 products. To return your order, please email us at customercare@r5living.com with your order date and number and we will do whatever it takes to make it right. We accept returns within 30 days of the delivery date. We will send you an email with the return label and instructions for sending the products to our warehouse.

Email us at customercare@r5living.com to receive your return label. We ask that you provide us with your order number and also the reason for the return, to help us improve our service and products.

Please make sure to include the "Order Return Label" containing the Return Number. Together with the return label we will send you instructions for sending the products back to our warehouse.

You will receive an email confirming the start of the refund procedure, within 3 working days of receipt and acceptance of the return. The actual re-credit will be made with the same means of payment used for the initial purchase according to the timing directly dependent on the different payment circuits.

In 2018, Europe generated 51.2million tonnes of plastic waste. They are broken down as follows: 39.9% is used for packaging, 19.8% for buildings and construction, 9.9%for the automotive sector and 6.2% for electronics. However, less than 30% of plastics produced are collected and recycled, while landfilling and incineration of plastic waste are still widespread practices, with 31% and 39% respectively. In order to ensure that the recyclable plastics that currently end up in landfills and incinerators are recycled instead, it is essential to improve separate collection systems and certification schemes for collection and sorting companies.

In addition, between 5 and 13Â million tonnes of plastic are dumped in the sea every year, of which between 150 and 500Â 000 tonnes are directly attributable to Europe. All of this puts the prevention and reduction of plastic among the most important sustainable development goals for 2030 to prevent and significantly reduce marine pollution.

There are many benefits to be gained from a circular plastics economy, but we need a truly effective strategy at European level. We need an innovative and sustainable plastics industry, where design and production respect the need for reuse, repair and recycling. This would lead to a reduction in greenhouse gas emissions and independence from fossil fuels, which is essential as the production of plastics and their incineration result in the production of around 400 million tonnes of CO2 per year.

One of the main problems from an economic and environmental point of view of the 20th century are in fact the technological and scientific developments that have allowed a greater extraction of natural resources, their processing and their use, but without offering a parallel and significant system on how these resources could return "to the cradle", either by biological degradation or through the recovery of secondary raw materials. Most of the resources extracted from nature, in fact, are used in unsustainable activities and end their useful life as waste.

In its 2020 Action Plan, the European Union reiterates that the use of packaging is an issue that needs to be addressed clearly and promptly. In2017 packaging waste reached a new peak: 173 kg per European inhabitant. To ensure that all packaging in the European market is reusable or recyclable in an economically sustainable manner by 2030, the Commission will revise Directive 94/62/EC to strengthen the mandatory essential requirements for packaging placed on the European market.

It also intends to consider other measures, focusing on:

- reducing unnecessary packaging and packaging waste;

- improving design for reuse and recycling of packaging;

- considering the reduction of complex materials in packaging

The R5 System was created to reduce and prevent the production of more plastic and aims to align with the action plan outlined by the Ellen MacArthur Foundation:

- eliminate unnecessary plastic,

- innovate, to ensure the reuse, recyclability or composting of the plastic we need,

- make the use of all plastic items circular so as not to pollute the environment

It certainly is. There are many benefits to plastic:

- Reducing food waste. In fact, according to the consortium's research, 50% of food produced in less developed countries spoils between collection and consumption due to the non-use of plastic packaging.

- Preserving health. The risk of fatal accidents by using a helmet is 40% lower. In fact, the helmet is a plastic instrument, as are transfusion bags, airbags, catheters and vascular prostheses.

- Reduce fuel consumption. The use of plastics in a car makes the vehicle lighter, thus saving an average of 750 litres of fuel over the entire life cycle of the product.

In addition, scientific research and technological advances have made plastics an increasingly important ally thanks to their ever-increasing recyclability and the reduction in their specific weight (which has in fact fallen by 86% in the last 20 years).