Prices, Promotions and Payments

Prices

Product prices are shown in accordance with the legislation on price reduction announcements contained in Legislative Decree 7 March 2023, n. 26 (which amends the Consumer Code) implementing EU Directive 2019/216 , on price reduction announcements, to ensure greater transparency and protection for consumers.

The new regulation applies to both online and in-store sales.
What changes : with the new regulation, each announcement of a price reduction must indicate, in addition to the discounted sales price due to the promotion, the lowest sales price applied to the general public in the 30 days preceding the price reduction.

The R5 Living website therefore undertakes to show the discounted sale price and the lowest price applied to the generality of consumers in the 30 days preceding the reduction, specifying the percentage discount.

Promotions

Further reductions to the price shown can be applied through Promotional Vouchers.

These can take the form of discounts automatically applicable in the cart or discount codes to be entered manually, by the customer, in a specific field in the cart or on the payment page.

The discount code:

  • can be used only once by each customer, unless otherwise indicated;
  • it cannot be converted into money in any way;
  • cannot be used to purchase gift cards.

Other limitations may apply from time to time:

  • It is possible that the possibility of using promotional vouchers is excluded for the purchase of some products;
  • The use of a promotional voucher may be subject to a minimum spend amount;
  • Incompatibility rules can be defined whereby it is not possible to use some specific codes in the same order at the same time;
  • Promotional vouchers have an expiration date or are only valid from a certain date;
  • Vouchers can only be used for the benefit of specific customers identified by Email, and cannot be used by different customers.
  • Discount codes, unless otherwise stated, do not apply to subscription product prices.

Payments

On R5Living.com you have the option to pay via:

  • Credit Card VISA, MASTERCARD, MAESTRO, AMEX
  • Scalapay
  • Satispay
  • Cash on delivery (via courier)
  • Paypal
  • Apple Pay
  • Google Pay
  • ShopPay
  • Union Pay
  • Bank transfer
  • e-Gift Card R5

By selecting the cash on delivery payment method, you can pay your order in cash upon delivery directly to the courier. The cost of the service is €3.50.

You can pay in monthly installments of the same amount using Scalapay . The first installment will be charged as soon as the purchase is completed, the subsequent installments will be charged on a monthly basis.

Payments are made through partners who adhere to the highest security standards. We assure you that your payment data is handled with the highest level of care and protection.