FREE shipping from €34.90
+18.000 Clienti soddisfatti
4,8 stelle su 950+ recensioni verificate
Recensioni autentiche e verificate da Trustpilot
We are 100% Italian
We apply a modest shipping cost contribution based on spending thresholds. The shipping cost contribution is calculated at the final stage of the checkout process.
In Italy, shipping is free for orders equal to or above €34.90 or for subscribers of subscription products. For all other cases, the shipping cost contribution is €4.90.
Exceptions apply to the following areas:
For these areas, a fixed shipping fee of €18.50 is always applied.
For destinations outside Italy, the shipping cost contribution is €25.90. Customs charges are not included and must be covered by the buyer.
In Italy, deliveries will be made within 2-3 working days from the order completion date for mainland areas and 3-4 working days for islands. Environmental factors or specific delivery locations may require longer times.
For destinations outside Italy, the delivery time is 5-7 working days.
Once the package is handled by the courier, you will receive an email containing the tracking code for your order.
We accept orders within Italy and other European Union countries, except for Cyprus, Malta, and Ireland. The detailed list of supported countries includes: Italy, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Hungary, and the Republic of San Marino.
Deliveries are made from Monday to Saturday. It is not possible to select a specific delivery time or day during the purchasing process, so please provide an address where someone will always be available on working days.
The shipping service does not include a prior phone call before delivery or delivery to upper floors.
If the courier does not find anyone at the indicated address, a second delivery attempt will be made.
If necessary, using the parcel tracking link provided via email/SMS, you can:
If the second delivery attempt also fails, the package will be held at a local courier depot for a few days.
Our customer care team will contact you to find a solution for the delivery of your order.
If, after repeated attempts, the delivery is unsuccessful and the package is returned to our warehouse, we will refund the amount paid for the products, deducting a flat fee of €10 for handling storage and return costs.
When the courier delivers the package, please check:
Any issues must be immediately reported to the courier; otherwise, the product will be considered correctly delivered. The Transport Document (DDT) attached to the package should be kept by the customer.
If you receive the package with visible damage or tampering, you should ACCEPT THE DELIVERY WITH RESERVATION.
If any damage to the goods is found, please contact R5 Customer Care by writing to customercare@R5living.com, providing the order number, a description of the issue, and attaching photos showing the detected problems. We will work to resolve the issue.
For shipping, we use Amazon Shipping and GLS.
