After-Sales and Reports

The R5 Living Customer Service team is available to all customers who have purchased our products to answer any questions, provide clarification, or address any complaints regarding the products themselves, orders, or general information on our website.

You can contact us using the contact form on our website or by email at customercare@r5living.com. Our team will do its best to respond to requests within 48 business hours. We are committed to providing efficient and timely service, ensuring a pleasant and seamless shopping experience.

If you wish to confidentially report conduct, situations, or concerns related to the ethical, social, or environmental values of R5 Living, you can access our Whistleblowing service. All reports will be reviewed in good faith within 7 days, in compliance with confidentiality requirements and applicable regulations, with a view to continuous improvement and in line with our membership in the B Corp community.