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We have provided a modest shipping cost contribution based on spending thresholds. The shipping cost contribution is calculated in the final phase of the check-out of an order. In Italy, shipping is free for orders equal to or greater than €34.90 or for subscribers of subscription products; in other cases the shipping cost contribution is €4.90 . Outside Italy the shipping cost contribution is €25.90 . Customs costs are not included.
In Italy, deliveries will take place within 2-5 working days from the date of completion of the order in the peninsula and 3-5 working days in the islands. Environmental factors or specific delivery locations may require longer times.
Outside Italy delivery times are 5-7 working days.
When the package is picked up by the courier you will receive an email containing the order tracking code.
We accept orders in Italy and other European Union countries excluding Cyprus, Malta and Ireland. List of countries in detail: Italy, Austria, Belgium, Bulgaria, Czechia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Hungary. We also ship to Switzerland.
Once the product selection phase has been completed, you can select the cart to complete the order and make the payment.
Check the contents of your cart and change its composition if necessary.
Enter all the order header and shipping data. Also enter a telephone number to make possible telephone contact if there are difficulties with the delivery.
It is very important that these data are correct. In case of incorrect information, the package cannot be delivered to your home by the courier and will have to be collected from the courier's local depot.
If you are registered you can modify and/or update this information in your personal area of the www.R5living.com website.
Your data is absolutely safe. The Shopify e-commerce platform and the R5Living.com website use the SSL ('Secure Socket Layer') encrypted protocol to ensure the security of your data.
Once payment has been made, your order will be completed. You will be sent an Order Confirmation email containing the order number, your details, details of the products ordered, the shipping address and confirmation of successful payment.
If you need to receive an invoice for your purchase, send a request to customercare@R5living.com by entering, if you are a private customer, your Tax Code. If you are a company, complete your order on the platform and request an electronic invoice by sending us the name and data of your company including the VAT number and the unique electronic invoicing code.
You can pay with your credit card (VISA, MasterCard, Maestro, AMEX), with Apple-Pay, Google-Pay, Shop-Pay or with PayPal.
You can also pay with Satispay, Afterpay and Bank Transfer.
Payment data is managed by the Shopify Payments platform which complies with PCI standards, PSD2 regulations and supports strong customer authentication.
Deliveries are made from Monday to Friday. It is not possible to choose the time and/or day of delivery, so it is important that you indicate an address where someone is always present on weekdays.
The shipping service does not provide telephone notification of delivery and delivery to the floor.
If the courier does not find anyone at the indicated address, he will make a second delivery attempt.
In the event that the second delivery is also unsuccessful, the package will be stored for a few days at a courier's local depot.
You will be contacted by our customer care to find a solution for the delivery of the order.
If, after these repeated attempts, the delivery is not successful and the package is returned to our warehouse, we will proceed to refund you the price paid for the products, deducting from the amount a flat-rate contribution of €10 for the management of the stock and the return of the order.
When the courier makes the delivery you will have to check:
Any complaints must be immediately raised to the courier: in the absence of these, the product is considered delivered correctly. The Transport Document (DDT) attached to the package must be kept by the customer.
If upon receipt of the goods there is any damage or tampering with the packaging, you must ACCEPT DELIVERY WITH RESERVATION.
If you find damage to the goods, you must contact R5 Customer Care by writing to customercare@R5living.com and taking care to indicate the order number, a description of the problems encountered and attaching some photos showing the problems detected. We will work to find a solution to the problem.