Shipping and delivery
Order completion and payment
Once you have chosen your products, you can select the shopping cart to complete your order and make your payment.
Check the contents of the shopping cart and change its composition if necessary.
Enter all the order header and shipping data. Enter also a telephone number to make possible a possible telephone contact if there are difficulties with the delivery.
It is very important that these data are correct. In the event of incorrect information, the package cannot be delivered to your home by the courier and must be picked up at the courier's local depot.
If you are registered, you can modify and/or update this information in your personal area of the www.R5living.com website.
Your data is absolutely safe. The Shopify e-commerce platform and the R5Living.com website use the SSL ('Secure Socket Layer') encrypted protocol to guarantee the security of your data.
Once you have made your payment, your order will be completed. You will be sent an Order Confirmation email containing your order number, your details, the details of the products ordered, the shipping address and confirmation of successful payment.
If you need to receive an invoice for your purchase send a request to customercare@R5living.com inserting, if you are a private customer, your tax code. If you are a company, complete your order on the platform and request an electronic invoice by sending us the name and details of your company, including your VAT number and the unique code for electronic invoicing.
Accepted payment methods
You can pay with your credit card (VISA, MasterCard, Maestro, AMEX), Apple-Pay, Google-Pay, Shop-Pay or PayPal.
Payment data is handled by the Shopify Payments platform which is PCI compliant, PSD2 compliant and supports strong customer authentication.
We accept orders in Italy and other European Union countries except Cyprus, Malta and Ireland. Country list in detail: Italy, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Hungary.
Shipping costs contribution
We have provided for a small contribution to shipping costs and depending on the thresholds of expenditure. The shipping fee is calculated in the final check-out phase of an order.
In Italy shipping is free for orders equal to or over 25€ or for subscribers to The FOUR5 Home Starter Kit for the first 6 shipments; the shipping cost contribution is 2,90€ for orders between 10€ and below 25€ ; of 4,90€ for orders below 10€.
Outside Italy the shipping cost contribution is 16,90€.
For our shipments in Italy we have chosen to use the courier BARTOLINI.
Deliveries will be made within 3/5 working days from the date of completion of the order. Environmental factors or specific delivery locations may require longer times.
Outside Italy, delivery times are 5/7 working days.
After the delivery of the package to the courier you will receive an email containing the tracking code of the order.
Deliveries are made from Monday to Friday between 9.00 am and 6.00 pm. It is not possible to choose time and day of delivery, so it is important that you indicate an address where someone is always present on weekdays.
The delivery service does not include telephone notice of delivery or delivery to the floor.
If our courier doesn't find anyone at the specified address, he will make a second delivery attempt.
If the second delivery is unsuccessful, the parcel will be kept by the courier at the nearest warehouse to you.
The courier will leave a notice outside your door indicating that your package is in storage. You will then be able to contact the courier to pick up the package at their local depot.
After 5 days of storage at the courier's local depot, the package will return to our warehouses. We will contact you to understand what difficulties there have been and to define how to proceed. If you are no longer interested in the shipment we will proceed to refund the cost of the products, retaining any amount paid as a contribution to shipping costs and an additional 10€ for the management of the practice of storage and return of the package.
How to behave on delivery
When the courier will make the delivery, you must check:
- that the package is intact, not tampered with, not damaged or wet;
- that the number of packages (number of parcels) indicated on the Transport Document (DDT) corresponds to the number of packages actually delivered.
Any complaints must be immediately raised to the courier: in the absence of these, the product is considered correctly delivered. The Transport Document (DDT) attached to the package must be kept by the customer.
If, on receipt of the goods, damage or tampering of the packaging should be found, it is necessary to ACCEPT THE DELIVERY WITH RESERVE.
If you find any damage to the goods you must contact the R5 Customer Service writing to customercare@R5living.com and taking care to indicate the order number, a description of the problems encountered and some photos showing the damage found. We will do our best to find a solution to the problem.